Local Energy Scotland understands the importance of good customer service.  We have a complaints procedure to ensure that any customer issues are dealt with efficiently and effectively.

We will

  • Acknowledge the complaint either by email or in writing.
  • Record the details in the complaints log.
  • Alert relevant team members.
  • Keep the customer informed of progress.
  • Review the outcome of the complaint to improve our service.

Making a complaint

Complaints will be received and logged by the CARES Fund Administration Manager and the Programme Assistant. You can submit your complaint via email to or by calling 0808 808 2288.

We will record your complaint and provide you with a response within 5 working days.

Additional information about our complaints process is available on request.